CUSTOMER

EXPERIENCE

eti. SOFTWARE SOLUTIONS

What is TR069

The Basics

End User Experience

Device Management - TR069

Standards based protocol using existing internet technologies to manage CPE.

First deployed over a decade ago by large tier one ISPs around the world, quickly became the industry standard.

Spread from gateways to other devices in the customer home.

Deals with key use cases for ISPs.

How does it work?

Device communicates to known URL of the ACS system.

CPE will inform in a variety of situations (daily  mer, reboot, factory reset, on demand etc.).

As part of the session with the ACS the system can provide different management commands.

Devices have a data model that allows read/write access to 100s of parameters.

These commands can be linked together and combined with other ac ons to provide sophisticated management.

What does this means for the end user?

IMPROVED DAY ONE EXPERIENCE

Zero-touch activation

Instant access to services

 

IMPROVED SUPPORT EXPERIENCE

Issues pro-actively solved

Better phone support experience

Devices have the latest and greatest functionality

Self support

 

‘IT JUST WORKS’

Service is reliable and reactive

 

EASE AND WILLINGNESS TO ACCESS WIDER SERVICES

Good service creates upselling opportunity

This OTT services can be delivered quickly & efficiently

What does it mean for the service provider?

LOWER COSTS

Streamlined provisioning

Reduced support costs

 

 

IMPROVED CUSTOMER EXPERIENCE

Lower rate of CHURN

Improved reputation in the market

 

 

WORK SMARTER

Data from customer environment

Data from the collective estate

 

 

REACT TO THE MARKET

New services

New devices

Keep up with the competition

ABOUT US

Founded on a principle of empowering technology with human expertise, we are focused in the design and execution of high value technology solutions for our customers to solve day to day problems minimizing risk, reducing cost and opening new business channels for them.

GET IN TOUCH

Zalo Technologies LLC

Miami, Florida USA 33137

 

contact@zalotechnologies.com

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